Cancellation & Returns

At Lumbini Mart, we strive to provide a seamless shopping experience for our customers. We understand that sometimes you may need to cancel an order or return a product. Our Cancellation & Returns Policy outlines the process to ensure your satisfaction and convenience.

Order Cancellation

Before Shipment:

  • Cancellation Process: If you wish to cancel your order before it has been shipped, you can do so by contacting our customer support team at support@pahuraghar.com or by calling us at [phone number]. Please provide your order number and reason for cancellation.
  • Refund: For prepaid orders, the refund will be processed within 5-7 business days to the original payment method.

After Shipment:

  • Cancellation Process: If your order has already been shipped, you can still request cancellation by contacting our customer support team. In such cases, you may refuse to accept the delivery.
  • Refund: Once the product is returned to our warehouse and inspected, a refund will be processed within 7-10 business days.

Returns

Eligibility for Returns:

  • Products can be returned within 15 days of delivery.
  • The product must be unused, in its original packaging, and in the same condition as received.
  • Certain items, such as perishable goods, personalized items, and intimate apparel, are not eligible for returns. Please refer to the product page for specific return eligibility.

Return Process:

  1. Initiate Return: To initiate a return, contact our customer support team at support@pahuraghar.com or call us at [phone number]. Provide your order number, the reason for return, and any supporting evidence (e.g., photos of defective products).
  2. Return Authorization: Our team will review your request and provide you with a return authorization number and instructions for the return process.
  3. Pack and Ship: Pack the product securely, including all original packaging and accessories. Ship the product to the address provided in the return authorization instructions.
  4. Inspection and Refund: Once we receive the returned product, it will be inspected to ensure it meets our return criteria. After inspection, a refund will be processed within 7-10 business days to the original payment method.

Exchanges

  • If you wish to exchange a product for a different size, color, or model, follow the same return process. Once we receive and inspect the returned product, we will process the exchange and ship the new product to you.

Important Notes

  • Shipping Costs: Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.
  • Refund Processing Time: Refund processing times may vary depending on the payment method and financial institution.
  • Non-Returnable Items: Items marked as non-returnable on the product page cannot be returned.

Contact Us

If you have any questions or need assistance with cancellations or returns, please contact our support team at support@pahuraghar.com or call us at [phone number]. We are here to help you with any issues you may encounter.