Privacy Policy

At Lumbini Mart, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services. By accessing Lumbini Mart, you agree to the terms outlined in this policy.

1. Information We Collect

Personal Information

We collect personal information that you provide to us directly, such as:

  • Name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment information

Non-Personal Information

We collect non-personal information automatically when you use our website, including:

  • IP address
  • Browser type
  • Operating system
  • Pages visited and time spent on the site
  • Referring website

2. How We Use Your Information

To Provide and Improve Our Services

  • Process and fulfill your orders
  • Communicate with you about your orders, account, and customer service inquiries
  • Personalize your shopping experience
  • Improve our website and services based on your feedback

For Marketing and Promotions

  • Send promotional emails and newsletters if you have opted-in to receive them
  • Display targeted advertisements based on your interests and browsing history

For Security and Fraud Prevention

  • Monitor and analyze activity on our website to prevent fraudulent activities
  • Ensure the security and integrity of our systems and data

3. How We Share Your Information

With Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, and serving our customers. These service providers are required to keep your information confidential and use it only for the purposes we specify.

For Legal Compliance

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency.

With Your Consent

We will share your information with third parties when you have given us explicit permission to do so.

4. Data Security

Protection Measures

We implement a variety of security measures to protect your personal information, including:

  • SSL encryption for secure data transmission
  • Regular security audits and assessments
  • Access controls to restrict data access to authorized personnel only

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements.

5. Your Rights and Choices

Access and Update Your Information

You have the right to access and update your personal information at any time. You can do this by logging into your account or contacting our customer support team.

Opt-Out of Marketing Communications

You can opt-out of receiving promotional emails and newsletters by following the unsubscribe instructions in the emails or by contacting us directly.

Delete Your Account

You can request the deletion of your account and personal information by contacting our customer support team. Please note that we may retain certain information as required by law or for legitimate business purposes.

6. Cookies and Tracking Technologies

Use of Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small data files that are stored on your device.

Managing Cookies

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the effective date. We encourage you to review this policy periodically.