At Lumbini Mart, ensuring the security of our customers’ personal information and transactions is a top priority. We employ a range of advanced security measures to protect your data and provide you with a safe and secure shopping experience.

Data Protection


  • Secure Socket Layer (SSL): We use SSL encryption to protect the transmission of your personal information, including payment details, during online transactions. SSL ensures that all data passed between our web server and your browser remains private and integral.
  • Data Encryption: Personal data stored in our systems is encrypted using advanced encryption standards to prevent unauthorized access.

Secure Payment Processing

  • Payment Methods: We offer secure payment methods, including eSewa, e-banking, Cash on Delivery (COD), IPS, Khalti, and FonePay. Our payment gateways are PCI-DSS compliant, ensuring the highest level of security for your payment information.

Account Security

Password Protection

  • Strong Passwords: We recommend using strong, unique passwords for your Lumbini Mart account to enhance security.
  • Two-Factor Authentication (2FA): Where possible, we encourage enabling 2FA to add an extra layer of security to your account.

Monitoring and Alerts

  • Account Activity: We monitor account activity for suspicious behavior. If any unusual activity is detected, we will notify you immediately.
  • Security Alerts: Stay informed about security updates and alerts through our communication channels.

Safe Shopping Practices

Verified Sellers

  • Seller Verification: We verify our sellers to ensure they meet our quality and security standards. This helps protect you from fraudulent activities and ensures a safe shopping environment.

Fraud Prevention

  • Anti-Fraud Measures: Our anti-fraud systems continuously monitor transactions for signs of fraudulent activity. We take immediate action to address any potential threats.

Privacy Protection

Privacy Policy

  • Data Privacy: We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal information.
  • Third-Party Access: We do not share your personal information with third parties without your consent, except as required by law.

Customer Support

Reporting Issues

  • Contact Us: If you encounter any security issues or have concerns about the safety of your data, please contact our customer support team at or call us at [phone number].
  • Immediate Assistance: Our support team is available to assist you with any security-related questions or issues you may have.

Updates and Enhancements

Continuous Improvement

  • Regular Updates: We continuously update our security protocols to address emerging threats and vulnerabilities.
  • Security Audits: Regular security audits are conducted to identify and mitigate potential risks.

Security Tips for Customers

Personal Vigilance

  • Stay Informed: Be aware of common online security threats such as phishing and scams.
  • Protect Your Information: Do not share your account details, passwords, or payment information with anyone.
  • Use Trusted Devices: Access your account using trusted devices and secure internet connections.


Your security is of utmost importance to us at Lumbini Mart. We are dedicated to providing a secure shopping environment and continuously improving our security measures. By working together, we can ensure a safe and enjoyable shopping experience for all our customers.